After the problem has been discussed for a while, user CM_TX has written together the well-known workarounds that have helped him. Proposal for a workaroundsĪbout Barb Bowman, who is a community moderator on the Microsoft Answers forum, I got aware of this forum thread. The causes are unknown, and workarounds I described in the blog post do not work for all users. In comments like these, people are annoyed by the behavior. I had already reported this problem in February 2020 in the blog post Surface Pro 7 shutting down randomly. This Microsoft Answers forum thread describes the sporadic but non-reproducible shutdown. Open the Surface app, expand the Help & support drop-down menu, select Get help, and follow the prompt.Users of a Microsoft Surface Pro 7 suffer from the problem that the devices switch off spontaneously. You can also chat with a Microsoft Support specialist via the Surface app. If you get your Microsoft Surface to boot, use the Surface Diagnostic Toolkit to check for power supply and battery issues. Press the Power button to turn on your Surface laptop or tablet.Release both Volume-Up and Power buttons and wait for at least 10 seconds.
Press and hold the Volume-Up button and Power button simultaneously for 15 seconds.ĭon’t release any or both buttons until after 15 seconds, even if the screen flashes the Surface logo.Release the button and proceed to the next step. Press and hold the Power button for 30 seconds.The two-button shutdown works on select Surface models-Surface Book, Surface RT, Surface 2, Surface 3, Surface Pro, Surface Pro 2, Surface Pro 3, and Surface Pro 4. Try the two-button force shutdown method to force-restart your Surface device.
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